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General terms & conditions

Return Policy

Online items purchased (except for body jewellery) can be returned for a full refund or store credit (minus shipping charges) within 30 days of receipt of order.  

Prior to shipping the merchandise to us. Please contact us to obtain a Return authorization number. 

Please note that all return shipping charges are the responsibility of the customer unless otherwise agreed upon. Under no circumstance will a return or exchange be accepted if the merchandise is in less than re-sellable condition – merchandise must be unworn, in the original packaging. Custom orders and special orders are final sales and not refundable.

We reserve the right to have all major stones inspected before a refund is authorized.

Please contact Boulevard Diamonds if the merchandise received has been damaged or is not in appropriate condition. Exceptions to return policy will be made on a case by case basis.